Call Centre – Sales

Call Centre sales positions are perhaps the most difficult kind of sales jobs. These individuals must close the sale without the advantage of eye contact, personal appearance, or body language. The only tools they have are their voices, personalities, and strong ability to persuade. In addition, because of the high pressure to meet projected selling goals and to overcome frequent rejection, these candidates must have a positive attitude and the driving desire to succeed.

Including 6 test blocks, this psychometric behavioural profile is highly recommended for employers in this sector to help your business succeed by identifying which candidates have these essential personality traits and abilities. Profile also employs an embedded candidness control to ensure that all questions receive honest answers.

Suitable test subjects: candidates for entry- to mid-level Call Centre sales positions

Measured behaviours:

• Achievement Drive (Call Centre Sales)
• Assertiveness (Call Centre Sales)
• Positive Attitude (Call Centre Sales)
• Reliability (Call Centre Sales)
• Self Confidence (Call Centre Sales)
• Service Ability (Call Centre Sales)

Number of questions: 65

Duration: approximately. 15-20 minutes (not timed)