Customer Service

Including 4 test blocks, this psychometric behavioural profile is highly recommended for employers in the service sector. The Customer Service profile covers all essential behaviours in today’s highly competitive marketplace and employs an embedded candidness control to ensure that all questions receive honest answers.

Suitable test subjects: candidates for entry- to mid-level customer service positions

Measured behaviours:

• Team Player
• Flexibility
• Helping Disposition
• Stress Management

Number of questions: 65

Duration: approximately. 15 minutes (no time limit)